F.A.Q.'s

All parts associated with an order (firearms, slides, frames, components, or accessories) must be physically received by WA within 60 calendar days of the order date. This rule applies to all orders, including sale and promotional orders. Zero exceptions.

1. Print your order confirmation and include it in your shipment. If shipping a gun or receiver include a copy of your DL. 
2. Package your items securely for transit. If you purchased an inbound shipping label, it will be emailed to you within 1–3 business days.
3. Drop the package off with your carrier and watch your tracking number for delivery confirmation. Once your package is received, unpacked, and converted to an active in-shop order, you’ll receive an automatic “Order Received” email.
4. You won’t hear from us again until your job is complete. When it ships back, you’ll receive an “Order Shipped” email with your return tracking information.
5. If we need anything from you along the way, we’ll reach out directly. Otherwise, sit back, relax, and let us handle the heavy lifting.

Wright Armory requires all parts associated with an order—firearms, slides, frames, components, or accessories—to be received by us within 60 calendar days of the order date.
This rule applies to all orders, including sale and promotional orders. Zero exceptions.

If your item does NOT arrive within 60 days:

Your order may be treated as abandoned, canceled, or converted into non-expiring shop credit at Wright Armory’s sole discretion.

All shop credit issued under this policy is:

• Non-refundable
• Non-transferable
• Not eligible for promotions or discounts
• Valid only toward future Wright Armory services or products

No exceptions and no cash refunds will be issued.

Please print out your order confirmation and include it in your shipment to our Mesa location, address listed below. 

WA Shipping
250 S. Mulberry #102
Mesa, AZ 85202

Parts Only Shipments
Parts only shipments (No Serialized Items!) can be shipped directly to us via UPS, USPS, or FedEx. Please properly pad and protect your shipments. Insure your shipment for the full replacement cost of everything in your shipment to us. 

Shipments that contain serialized Items

Being that we are a licensed manufacturer you have 2 options for shipping your gun to us:

1. Since we are a manufacturer legally you can ship it directly to us via UPS or FedEx for repair or modifications, and we can ship it directly back to your residence once the work has been completed. 

We recommend showing up with the box packed and label already printed and dropping off at a hub as sometimes although well meaning the store employees can sometimes create issues stemming from their own ignorance. We also recommend addressing it to WA Shipping rather than Wright Armory as it generally will create less excitement at drop off. 

2. You can ship it through your local gun shop. This option has become more popular since sometimes the customer experience with FedEx and UPS is less than desirable. While this option will require a 4473 when getting your gun back from the FFL and a fee for this service paid to the gun store, it does have some advantages: you don’t need to be home waiting to sign for the return shipment, generally no issues with shipping as the gun store gets regular shipments, and in most cases it can be the least expensive as FFLs have the ability to ship handguns via USPS.

• Rifles can be shipped Ground
• Handguns must ship Next Day Air

Do not ship us any packages via FEDEX. They have an employee turn over problem which leads to packages being delayed or not arriving at all due to lack of experience from new employees.

For the current estimated lead times please visit our lead times page. Lead times are not guaranteed or promised. Lead times are best guess estimates and are subject to change at any time without notice or warning. 

If you have an event coming up in which you will need your gun, please plan accordingly. This means if you have a class, match, qualification, hunt, are moving or anything else that you require the gun for, plan accordingly. We are not responsible if you miss your event because your gun is with us. 

No. All promotional, discounted, or sale-priced orders are final sale the moment they are placed.

There are:

• No cancellations
• No refunds
• No exchanges
• No retroactive price adjustments

Promotional pricing is never guaranteed to repeat and is not retroactive. Zero exceptions.

All orders should include your order confirmation, a current copy of your drivers license (if sending full gun or receiver), and the gun / components to be worked on.

Please see below for more specific services

i-DOT Conversions: Complete slide with internals, barrel, and recoil spring. If optic is included we will do a complimentary mount and laser boresight.

Direct Mill Optic Cuts: Complete slide with internals, barrel, and recoil spring. If optic is included we will do a complimentary mount and laser boresight.

Trijicon Plate Optic Cuts: Complete slide with internals, barrel, recoil spring, and Trijicon Plate (Trijicon Item # CA428-C-600757)

If including your optic for installation, please do not ship your optics in the factory case it comes with.  That case does not fit in our standard crush proof return shipping boxes, just wrap it in bubble wrap and include it with your slide

If you purchase a prepaid shipping label from us, it is valid for 21 days from the date it is generated or emailed to you.

After 21 days, the label automatically expires and may not scan, track, or deliver correctly. Attempting to ship with an expired label can result in the package being delayed, misrouted, or lost.

If your label expires, you’ll need to purchase a new one before shipping your order in.

Yes! Orders may be picked up in store (Mesa HQ Only). Select in store pickup at check out.

While we do have a physical store front, we do not carry a standing inventory or offer retail sales in store. We are a full service gunsmith and custom shop. 

Not in the traditional sense. We offer limited drops and pre-customized guns for sale, but we do not carry a standing inventory.

No. We only accept shipments for gunsmithing, coating, and customization. We will absolutely receive a shipment from your FFL or local gun store for custom work, but we do not offer any 4473 Transfer Services for  purchases.

Due to the volume of orders we have at any one time, we only give you status updates at these milestones: Order Confirmation, Order Received, Order Completed / Shipped, or if we have any questions for you. When the order is complete and shipped you will get an email with tracking info.

Serial numbers allow us to accurately track your firearm or components throughout machining, coating, QC, and shipping. This ensures the correct items stay paired with your order at all times.

For non-serialized parts, WA may apply a discreet identification mark in a concealed area for tracking purposes. This is done solely to maintain chain-of-custody and accuracy.

Unfortunately, we can’t give you an exact date. We do our best to have your order completed in the estimated lead time, but sometimes things happen that are unforeseen or beyond our control. We will do our best to keep you updated in these situations. We want to make sure that we get you exactly what you paid for. We will not rush our processes.

Our lead times are estimates based on the workload in the shop when your order arrives. With the volume of custom work we handle, those timelines naturally shift. We don’t rush or cut corners—every job gets the detail it deserves – so our estimates are exactly that: estimates. The goal is simple: when your order leaves our bench, it meets the standard you paid for.

Once an order is submitted, all selections are final and cannot be changed. In limited cases, we may allow a modification at our discretion and subject to additional fees. Approval is not guaranteed.

Nearly all modifications—including slide milling, frame alterations, coatings, and certain component replacements—void factory warranties. Manufacturers vary, but the default assumption should be that any non-factory modification terminates coverage. 

Customers are solely responsible for verifying warranty terms with the manufacturer prior to authorizing work.

Possibly. Expedited work may be approved on a case-by-case basis at our discretion. If you need something faster than our standard lead times, please reach out ahead of time through our contact form so we can review your project and determine whether we can accommodate it.

We photograph every product as accurately as possible, but small variations can occur. Professional lighting, angles, and studio conditions can make colors and finishes look slightly different than they will under normal lighting.

Your device also plays a role—screen brightness, contrast, and color settings vary from phone to phone and monitor to monitor. What looks pitch black on one screen might look charcoal on another.

Finally, many of our finishes, especially QPQ, NT7®, NT7® Plus, and hand-applied treatments, naturally have slight variations in tone, sheen, or texture. That’s part of the craft, and no two batches look 100% identical.

Legal Notice: Product images are for illustrative purposes only. Minor differences in color, tone, or finish due to lighting, device displays, or material variation are normal and not considered defects. By placing an order, you acknowledge and accept these variations.

No. We do not accept customer-supplied or pre-paid return shipping labels.

A non-refundable Shop Fee applies to all orders. It covers consumables, overhead, and compliance handling involved in processing and servicing your order. The fee is calculated as 10% of the labor amount, capped at $10, and is assessed automatically at checkout. This fee is standard and not waived under any circumstances.

Submitted orders cannot be cancelled. All selections are final and cannot be changed once the order is submitted.

Our Warranty Policy can be found on our Terms and Condition page.

Our Return Policy can be found on our Terms and Condition page.