Wright Armory Terms & Conditions of Service

Last Updated: November 1, 2025

Wright Armory LLC (“Wright Armory,” “WA,” “we,” or “us”) provides firearms-related services, laser engraving, gunsmithing, coatings, machining, product sales, and website access subject to the following Terms & Conditions. These Terms govern all interactions with WA—whether conducted in person, online, by phone, through shipped-in orders, or by accessing or using www.wrightarmory.com (“the Site”).

By submitting an order, shipping an item, creating an account, or using the Site in any manner, you acknowledge that you have read, understand, and agree to these Terms & Conditions in their entirety.

1. Deposits.

Customer acknowledges that payment in full, equal to one hundred percent (100%) of the face value of the order—including all labor, parts, taxes, freight, and any other applicable fees (the “Payment”)—is required before WA will commence any work, order parts, or reserve production capacity. No work will begin, and no parts will be ordered, until full payment has cleared. Payment shall be made by an approved method. All purchases are subject to all applicable taxes, including out-of-state or destination-based taxes where legally imposed. All invoices must be paid in full before release of any Products or property to Customer. Zero exceptions.

1.1 Shop Fee (Mandatory).

A non‑refundable Shop Fee applies to all orders, regardless of payment method, shipping method, or customer location. This fee covers consumables, supplies, equipment wear, compliance‑related handling, and general shop overhead associated with servicing the order. Shop Fee Calculation: The Shop Fee is calculated as 10% of the labor portion of the order, capped at a maximum of $10.00. The fee is assessed automatically at checkout and applies to every order. The Shop Fee is not waived under any circumstances. This structure ensures fair, consistent coverage of operational costs while maintaining transparency in how the fee is applied.

1.2 Payment Enforcement and Default.

All orders are prepaid in full at the time of placement, whether online or in person. Once accepted by WA, all payments are final and non-refundable except as expressly stated elsewhere in these Terms. In the event of any failed, reversed, or disputed payment, WA retains the right to suspend fulfillment, retain possession of property, and apply any received funds toward the outstanding balance at its discretion. Customer remains liable for all associated collection costs, bank fees, and attorney fees incurred in recovery. Zero exceptions.

1.3 Returned or Dishonored Payments.

Returned checks or failed electronic payments are subject to a non-sufficient-funds (NSF) fee of thirty-five dollars ($35) per occurrence or the maximum permitted by law. Returned or dishonored payments may be referred for civil or criminal prosecution under applicable Arizona statutes. All resulting bank and administrative fees shall be added to Customer’s balance.

1.4 Records and Documentation.

Customer agrees to maintain accurate contact, billing, and ownership information with WA at all times. Any change in billing address, ownership, or payment method must be communicated to WA in writing. Failure to maintain accurate records may result in delay, denial of service, or forfeiture of warranty rights.Customer affirms that they are the lawful owner or authorized possessor of all property submitted and have full legal authority to request service, modification, or transfer. Providing false ownership or possession information voids all warranties and may be reported to law enforcement.

1.5 Lien Rights and Ownership.

WA retains a possessory lien on all firearms, parts, and property until all balances, fees, and charges are paid in full. Property shall not be released until payment is cleared and posted. If payment is not received within ninety (90) days of invoice or written notice of completion, WA may, after providing written notice by certified mail to Customer’s last known address, sell the property pursuant to A.R.S. §§ 33-981 – 33-1021. Proceeds will first be applied to outstanding balances, storage fees, and costs of sale, with any remaining balance held for Customer for thirty (30) days before being forfeited to WA. Zero exceptions.

1.6 Chargebacks and Reversals.

Initiating or attempting to initiate a chargeback, payment reversal, or transaction dispute with any financial institution or processor constitutes immediate breach of contract. Upon such breach, all warranties, credits, or promotions associated with the transaction are forfeited, and WA reserves all rights to recover damages, attorney fees, and processing penalties. At WA’s discretion, future work or purchases may be permanently refused. Zero exceptions.

1.7 Credit Reporting and Future Business.

WA reserves the right to report unpaid balances and payment disputes to credit bureaus or industry partners after thirty (30) days. WA may, at its discretion, require advance payment, deny future work, or refuse to release property until prior balances are fully resolved.

1.8 Cancellations and Refunds

All active work orders are subject to a cancellation charge of fifty dollars ($50.00) or six percent (6 %) of the order total, whichever is greater, assessed in addition to the value of any labor, materials, or services already performed at the time of cancellation.

This cancellation charge is not a penalty but constitutes liquidated damages to offset administrative, scheduling, and setup costs incurred by WA.

WA may, at its sole discretion, require that certain jobs be completed in their entirety even after a notice of cancellation is provided if the unfinished state would pose a safety concern or risk of improper assembly.

No returns or refunds shall be issued on any special-order, custom, or non-stocking items. All deposits, credit-card processing charges, and tips or gratuities are non-refundable. Zero exceptions.

1.9 Customer-Supplied Parts.

Customer assumes full responsibility for any parts, materials, or components provided to WA for use in any job. WA is not responsible for dimensional inconsistencies, preexisting damage, manufacturing defects, or material incompatibility in Customer-supplied parts. WA reserves the right to refuse or discontinue use of any component deemed unsafe, defective, or incompatible. Any additional labor, machining, or replacement costs resulting from such issues shall be billed to the Customer. Zero exceptions.

2. Acceptance.

Customer acknowledges and agrees that acceptance of WA’s services or Products begins upon placement of an order or delivery of any firearm, component, or item to WA for service. By delivering or shipping any item to WA, Customer affirms ownership or lawful authorization to act on behalf of the owner. Work begins only after full payment has cleared per Section 1.

2.1 Inspection and Documentation.

Customer shall inspect all work and Products immediately upon pickup or delivery. Any claim for visible defect, shipping damage, or order discrepancy must be submitted in writing within five (5) calendar days of pickup or delivery. Acceptance of possession after that period constitutes acknowledgment that all visible work is satisfactory and complete, and all such claims are permanently waived. Failure to submit written notice within this period constitutes full acceptance of the goods and waiver of all rights and remedies related to visible condition, finish, or delivered quantity.

WA may photograph, record, or otherwise document completed work prior to pickup or shipment for quality-control, recordkeeping, training, marketing, or advertising purposes. All such images or media become the property of WA and may be used by WA in any lawful manner without further notice or compensation to Customer. Zero exceptions.

2.2 Pickup and Storage.

WA will notify Customer upon completion. Completed items must be retrieved within seven (7) days of notice to avoid storage fees. Storage fees begin on the eighth (8th) day after completion at WA’s posted daily or monthly rate. Retrieval by any carrier, representative, or agent designated by Customer constitutes acceptance and transfer of risk to Customer. Failure to retrieve an item within ninety (90) days constitutes abandonment under Section 6 and A.R.S. § 33-981.

2.3 Sales Final / Refunds.

All sales are final. No refunds, exchanges, or cancellations will be issued once an order is placed or work has begun. All shipping costs and credit-card processing fees are non-refundable in every instance. Any refund issued, if required by law, will be provided as shop credit only. Zero exceptions. This includes all promotional or discounted orders, which are strictly final and non-cancellable. 

2.4 Return Authorization.

No merchandise or property may be returned without prior written authorization from WA. Unauthorized returns may be refused, discarded, or returned to Customer at Customer’s expense. See Section 3.6 for warranty-claim procedures and evaluation requirements.

2.5 Claims for Damage or Defect.

Claims relating to hidden or functional defects must be submitted in writing within ninety (90) days of delivery or after no more than two-hundred-fifty (250) rounds fired, whichever occurs first, at WA’s sole discretion. Customer must return the item to WA for inspection before any claim will be considered and shall follow the procedures set forth in Section 3.6. Written documentation, photographs, and round-count data may be required to substantiate a claim. WA’s sole obligation is limited exclusively to repair of workmanship found defective within the warranty period. In all cases, WA’s total liability shall not exceed the amount actually paid by Customer for that specific portion of work or order giving rise to the claim. WA shall not be liable for any incidental, consequential, or indirect damages. Zero exceptions.

2.6 Refusal of Illegal or Unsafe Work.

WA reserves the right to refuse, suspend, or terminate any job that may violate federal, state, or local law, or that WA deems unsafe or unethical. This includes, but is not limited to, modifications that could compromise the safe function or legal classification of a firearm. Determination of legality and safety rests solely with WA. Zero exceptions.

2.7 Photography & Marketing Rights.

Customer grants WA a perpetual, royalty-free license to photograph and use images of completed work for marketing, education, and promotional materials. No identifying personal information or serial numbers will be disclosed without written consent.

2.8 Order Receipt Deadlines, Promotional Pricing, and Final-Sale Restrictions

(a) 60-Day Order Receipt Requirement.
Customer must ensure that any firearm, slide, frame, component, or item associated with an order is physically received by WA within sixty (60) calendar days of the order date. Orders for which the associated item is not received within this period may be deemed abandoned, canceled, or converted to non-expiring shop credit at WA’s sole discretion. All shop credit issued under this section is non-refundable and non-transferable. Zero exceptions.

(b) Expiration of Promotional Pricing.
Any promotional, discounted, or sale-based pricing—including but not limited to Black Friday, Memorial Day, seasonal sales, limited-time offers, or coupon-based discounts—is valid only if the associated item is received by WA within the sixty (60) day order-receipt window above.
If the Customer’s item arrives after this window:

1. The promotional consideration automatically expires;
2. All funds paid will be applied as a credit toward current standard pricing; and
3. Customer shall pay any resulting price difference before work will begin.

WA is not obligated to honor any expired sale price or discount. Zero exceptions.

(c) All Promotional Sales Final.
All promotional, discounted, or sale-priced orders are final. No cancellations, refunds, exchanges, or modifications will be issued once an order is placed. Promotional sales have no retroactive price protection, and WA is not required to match past or future sale pricing or apply discounts after purchase. Zero exceptions.

(d) No Price Protection.
If pricing changes after the date of purchase—whether increased or decreased—Customer is not entitled to reimbursement, partial refund, or retroactive application of promotional pricing.

(e) WA’s Sole Discretion.
WA retains sole discretion to determine whether an order qualifies for promotional consideration, whether the 60-day window has elapsed, and whether an order shall be deemed abandoned or converted to store credit.

2.9 Additional Promotional, Receipt, and Order-Management Limitations

(a) Scope Changes After Purchase.
Any change to the requested work—including but not limited to changes in color, cut, coating type, configuration, part selection, engraving content, or added/deleted services—voids any promotional, sale, or discounted pricing associated with the original order. Revised work will be billed at current standard pricing at the time WA receives the updated scope. Zero exceptions.

(b) Partial Receipts Do Not Preserve Promotional Pricing.
If an order requires multiple components, all components necessary to perform the purchased work must be received by WA within the 60-day receipt window described in Section 2.8. Receipt of only some components does not preserve promotional pricing. Zero exceptions.

(c) Physical Possession Required to Establish Receipt.
An item is considered “received” only when it is physically in WA’s possession. Carrier scans, shipment dates, or proof of shipment do not constitute receipt. Zero exceptions.

(d) Store Credit Limitations.
Store credit may be used only toward goods or services at standard, non-promotional pricing. It may not be applied to any discount, promotion, or membership benefit. Zero exceptions.

(e) Discontinued, Updated, or Modified Services.
If WA updates pricing, modifies processes, alters specifications, retires a service, or discontinues a product after Customer’s purchase – but before WA receives the Customer’s item – WA is under no obligation to honor prior pricing or legacy configurations. Payment becomes store credit applicable to the closest current service. Zero exceptions.

(f) Required Documentation for Firearm Shipments.
If the order involves shipment of any firearm, serialized frame, receiver, or complete gun, Customer must provide a valid government-issued ID before the item is accepted into WA’s system or placed into the work queue. Items are not considered received until WA has both the physical item and required ID. Zero exceptions.

(g) No Price Lock Until Both Payment and Receipt Occur.
Payment alone does not lock pricing. Pricing is locked only when WA has both cleared payment and the physical item (and ID when required) within the 60-day window. Zero exceptions.

(h) No Stacking of Promotions, Coupons, or Membership Credits.
Promotional pricing cannot be combined with other discounts, credits, coupons, or membership benefits unless expressly stated by WA. Zero exceptions.

(i) Promotional Orders Excluded From Lead-Time Estimates.
Promotional, discounted, or sale-period orders are excluded from posted lead times and may not be expedited for any reason. Zero exceptions.

3. Warranty Scope.

WA warrants only its own labor and workmanship for ninety (90) days or two hundred fifty (250) rounds fired, whichever occurs first, at WA’s sole discretion. The warranty covers only the functional operation of the specific work performed by WA. This warranty does not extend to finish color tone, surface sheen, or cosmetic appearance.

3.1 Exclusions.

No warranty applies to normal wear, misuse, neglect, corrosion, chemical exposure, improper storage, or holster wear. Exposure to humidity, perspiration, cleaning solvents, improper lubricants, or environmental conditions that cause rust, staining, or patina void any warranty. Warranty is void if any person other than WA disassembles, modifies, or services the firearm or component after delivery. Warranty does not cover any part supplied by Customer or aftermarket manufacturer, nor any labor performed on such parts. No warranty applies to consumables or wear items including springs, pins, screws, extractors, optics batteries, or coatings subject to friction or abrasion. Zero exceptions.

3.2 Ammunition and Use Limitations.

This warranty does not apply to damage or malfunction resulting from non-factory, re-loaded, hand-loaded, over-pressure, steel-case, non-SAAMI specification, or otherwise improper ammunition. The use of any such ammunition immediately voids all warranties and releases WA from liability for any resulting damage or injury.

3.3 Customer Maintenance Obligation.

Customer is responsible for proper maintenance of the firearm or component following manufacturer specifications. Failure to clean, lubricate, inspect, or service as recommended constitutes neglect and voids any warranty. WA is not liable for failures arising from improper maintenance or storage conditions.

3.4 Limitation of Liability.

In no event shall WA’s liability exceed the total amount actually paid by Customer for the specific portion of work or service at issue. WA is not liable for any consequential, incidental, indirect, special, or punitive damages, including but not limited to loss of use, time, profit, or functionality. Risk of loss transfers to Customer upon pickup or carrier acceptance pursuant to Section 5. Zero exceptions.

3.5 Written Statements.

No employee, agent, or representative of WA is authorized to make any warranty or representation beyond those expressly contained herein. Any oral or written statement outside these Terms is void and unenforceable.

3.6 Claim Limitation and Procedure.

All warranty or damage claims must be submitted in writing within ninety (90) days of delivery or within two-hundred-fifty (250) rounds fired, whichever occurs first. Customer must return the item to WA for inspection and evaluation prior to any repair action. Written documentation, photographs, and round-count data may be required to validate the claim. WA’s sole obligation is limited exclusively to repair of workmanship found defective within the warranty period. No refunds, replacements, or compensation beyond repair will be offered. All disputes shall be governed by and enforced under Section 11 (Governing Law, Venue & Arbitration). Zero exceptions.

4. Lead Times and Estimates.

Lead times are provided solely as a courtesy to the Customer for convenience and shall not, under any circumstances, constitute a guarantee, promise, or contract. All estimated completion dates are approximations only and may change at any time without notice. Actual completion is determined exclusively by WA based on workflow, inspection findings, and operational priorities. Customer-requested or self-imposed completion dates have no contractual effect and shall not be binding on WA under any circumstance. Any change to scope, specification, or requested modification will extend the lead time. Zero exceptions.

4.1 Scope Discovery and Authorization.

If inspection or in-process evaluation reveals the need for additional labor, materials, or parts not included in the original estimate, WA will contact the Customer and provide an updated quote for written approval. Work will stop and lead time will pause until Customer authorization and any additional payment are received. Repeated or excessive change requests may incur administrative fees at WA’s discretion. Failure of Customer to respond to WA communications may be deemed unresponsive as defined in Section 6 (Storage & Abandonment).

4.2 Scheduling and Completion.

All jobs are scheduled based on receipt of full payment, material availability, and shop capacity. WA reserves the unrestricted right to complete work out of sequence, alter production order, or adjust completion timing at its sole discretion without liability or penalty. WA is not obligated to accept or perform any request for expedited service regardless of offered fee or urgency. Completion dates are approximate and may be revised without notice. Final completion is determined solely by WA’s professional judgment of when the work meets its required specifications. Zero exceptions.

5. Shipping and Risk of Loss.

Customer bears all risk of loss, damage, or delay for any item until WA physically receives it at its facility. WA provides optional inbound shipping labels through its website solely as a convenience. Use of any WA-issued label does not transfer or imply responsibility for shipment safety, transit performance, or carrier actions. Customer is solely responsible for requesting and paying for shipment insurance. If Customer does not request or pay for insurance, the shipment will not be insured. WA assumes no liability whatsoever for any uninsured shipment.

Risk of loss transfers back to Customer when the carrier takes possession of the item from WA for outbound shipment. Once the carrier has accepted possession, WA’s responsibility ends. Customer must ensure that all outbound shipping information—including name, address, and delivery instructions—is complete and accurate. Errors, misdeliveries, or delays resulting from inaccurate information are the Customer’s sole responsibility.

5.1 Insurance and Claims.

Customer is responsible for maintaining adequate insurance coverage on all shipments, inbound and outbound. When Customer purchases insurance through a WA-issued label, WA will assist in filing a carrier claim as a courtesy; however, WA is not a party to the insurance contract and shall not be liable for any loss, damage, denial, or shortage of claim by the carrier or insurer. If the carrier denies a claim or the Customer fails to purchase insurance, WA has no obligation to repair, replace, refund, or otherwise compensate Customer. Zero exceptions.

5.2 Inbound Shipments.

Customer is solely responsible for properly packaging their items, affixing the correct shipping label, and complying with all federal, state, and carrier rules governing lawful firearm and component shipments. WA assumes no responsibility for any damage, loss, delay, or misdelivery occurring before the package is physically received and logged at WA’s facility.

If Customer purchases a prepaid shipping label from WA, that label is valid for twenty-one (21) days from the date it is generated or provided. After 21 days, the label may expire and fail to scan, track, or deliver correctly. Any attempt to ship with an expired label is at Customer’s sole risk, and WA bears no liability for loss, delay, or non-delivery resulting from use of an expired label. If a label expires, Customer must purchase a new label prior to shipment.

Customer must ship their items to WA within sixty (60) days of order placement, as required under Section [X] Ship-In Deadline & Automatic Cancellation. Expiration of a prepaid label does not extend, pause, or reset the 60-day requirement. Failure to ship within the required 60-day period may result in automatic cancellation, forfeiture of deposits, or additional storage/administrative fees as outlined in the referenced section.

If Customer chooses to ship to WA using their own carrier or shipping label, Customer is solely responsible for selecting a lawful carrier, purchasing appropriate insurance, and ensuring proper tracking, documentation, and delivery. Customer should ship only through carriers that provide lawful firearm transport under federal and state law.

5.3 Outbound Shipments.

WA ships only to addresses within the United States and its territories where not prohibited by law. WA does not ship to APO/FPO boxes or any location restricted by carrier or regulation. All outbound shipments are made in accordance with carrier and legal requirements using WA’s carrier accounts; customer-provided labels are not accepted. Customer assumes full risk and responsibility once the carrier has accepted the shipment. All shipments of serialized components or complete firearms require “Adult Signature Required” delivery service unless otherwise restricted by law. WA is not responsible for carrier delays, delivery errors, or loss after carrier acceptance. Customer is responsible for any costs associated with reshipment, redelivery, or address correction.

5.4 Undeliverable or Returned Shipments.

Shipments returned to WA due to incorrect address, refusal, or failure of delivery will be held for thirty (30) days. Customer must pay all reshipment fees and any applicable storage charges. Unclaimed packages after thirty (30) days may be treated as abandoned property under Section 6

5.5 Prohibited Shipments.

Customer shall not ship ammunition, explosives, hazardous materials, or contraband to WA. Firearms shipments must comply with all federal, state, and local laws. Non-compliant shipments may be refused, returned, or surrendered to authorities without liability to WA.

5.6 Shipping Credits and Memberships.

Shipping credits included with any membership, promotion, or incentive apply only toward outbound shipments originating from WA. Credits have no cash value, are non-transferable, and expire as posted in membership or promotional terms. Zero exceptions.

6. Storage and Abandonment.

Completed items must be picked up within ten (10) days of notification unless otherwise agreed to in writing by WA. Written requests from the Customer do not bind WA unless expressly approved in writing.

Any item left after the seventh (7th) day following completion will incur a storage charge of ten dollars ($10.00) per day, per item, for a maximum period of thirty (30) days. After thirty (30) days, all service items or property remaining in WA’s possession shall be considered abandoned property, and the Customer shall be deemed in default of this agreement.

At that time, Wright Armory, LLC may, pursuant to A.R.S. § 33-981, sell, liquidate, part-out, or otherwise dispose of the property as liquidated damages for non-payment or failure to retrieve goods. All proceeds from such sale may be applied toward any unpaid charges, fees, storage costs, or disposal expenses. Any balance remaining after these deductions will be retained by WA as additional liquidated damages.

Notification is deemed given when WA attempts contact via phone, email, or text message using information provided by the Customer, regardless of whether Customer responds. No additional notice is required beyond this attempt.

Hazardous, unsafe, or unlawful items may be surrendered to law-enforcement or appropriate authorities without liability to WA.

Customer Responsibility. Customer is solely responsible for maintaining current and accurate contact information with WA. Failure to do so shall not excuse Customer from storage fees, forfeiture, or abandonment proceedings.

6.1 Possessory Lien and Default.

WA retains a possessory lien on all Customer property in its possession for all charges, fees, and expenses arising from labor, parts, or storage. This lien remains enforceable until payment is received in full or until property is lawfully disposed of under A.R.S. § 33-981.

Storage fees and lien rights apply regardless of whether the primary work-order balance has been paid in full. Completed items accrue storage fees beginning on the seventh (7th) day after completion and may lead to forfeiture after thirty (30) days. Zero exceptions.

6.2 Confiscation, Loss, or Theft.

In the event of loss, theft, or seizure of property by law enforcement or regulatory authorities while in WA’s custody, WA shall not be liable for delays or loss of use. WA carries standard business insurance for fire, burglary, and catastrophic events. Any compensation, if applicable, shall be limited to repair, replacement, or the value recovered under WA’s insurance policy—whichever is less.

7. Warranty.

WA warrants its work against defects in materials and workmanship for ninety (90) days from completion or two hundred fifty (250) rounds fired, whichever occurs first, under normal use. Warranty coverage is limited strictly to repair of the original work performed by WA and is provided at WA’s sole discretion. No refund, replacement, or credit will be issued under any circumstance.

All items submitted for warranty consideration must be returned to WA for inspection and written authorization (RMA) — see Section 2.4 for return-authorization requirements. No warranty claim will be processed without prior approval.

Customer is responsible for inbound and outbound shipping on all warranty claims. If WA determines, at its sole discretion, that a covered defect exists, outbound return shipping may be covered by WA as a courtesy.

Repairs performed under warranty do not extend, renew, or reset the original warranty period. Warranty coverage is non-transferable and applies only to the original Customer named on the work order or invoice. Determination of defect and eligibility is at WA’s sole discretion.

7.1 Exclusions.

This warranty does not apply to normal wear, abuse, neglect, improper maintenance, improper installation by others, unauthorized modifications, or use of reloads or non-SAAMI ammunition. Any repair, alteration, or disassembly by anyone other than WA voids all warranties — even if that third party performs no work. WA reserves the right to decline test-firing with Customer-supplied ammunition; if performed, it is strictly at WA’s discretion, and WA assumes no liability for performance or pressure characteristics. Zero exceptions.

Any deviation from factory-spec ammunition, materials, or configuration automatically voids warranty coverage.

7.2 Limitation of Liability.

Under no circumstances shall WA’s total liability, whether in contract, tort, or otherwise, exceed the amount actually paid by the Customer for the specific portion of work giving rise to the claim. WA shall not be liable for any incidental, consequential, special, or indirect damages including, but not limited to, loss of use, loss of function, or property damage.

All implied warranties of merchantability or fitness for a particular purpose are expressly disclaimed to the fullest extent permitted by law. No verbal or written statement outside this document shall create or extend any warranty. Zero exceptions.

7.3 Customer Indemnification.

Customer agrees to defend, indemnify, and hold harmless WA, its employees, subcontractors, and affiliates, from any claim, injury, or liability arising from Customer’s use, handling, transportation, or storage of any serviced or modified item, including but not limited to negligent or unlawful use. Zero exceptions.

8. Governing Law and Venue.

This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict-of-law principles. Any dispute arising under or related to this Agreement shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and Customer hereby consents to personal jurisdiction and venue in those courts.

8.1 Mediation and Arbitration.

Before filing any lawsuit, the parties shall first attempt in good faith to resolve disputes through non-binding mediation in Maricopa County, Arizona. If mediation is unsuccessful, WA may, at its sole election, submit any dispute to binding arbitration under the Arizona Arbitration Act (A.R.S. § 12-1501 et seq.), conducted in Maricopa County.

8.2 Small Claims Carve-Out.

Nothing in this Section prevents WA from pursuing collection, enforcement, or recovery actions in Arizona small-claims court.

8.3 Attorney’s Fees and Costs.

The prevailing party in any dispute, mediation, arbitration, or litigation shall be entitled to recover all reasonable attorney’s fees, expert fees, and court costs incurred in enforcing this Agreement.

8.4 Waivers of Jury and Class Action.

The parties knowingly and voluntarily waive any right to a jury trial for any dispute arising under or relating to this Agreement. All disputes must be brought on an individual basis only; class, collective, or representative actions are expressly prohibited.

8.5 Limitation on Claims.

Any claim, demand, or cause of action must be filed within one (1) year from the date the cause of action accrues, regardless of any longer statutory limitation period. Claims filed after that date are barred.

8.6 Severability.

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

8.7 Entire Agreement and Modification.

This Agreement constitutes the entire understanding between WA and the Customer and supersedes all prior or contemporaneous communications, whether written or oral. No modification or waiver is valid unless made in a signed writing by an authorized representative of WA.

8.8 Non-Waiver of Rights.

WA’s failure or delay in enforcing any provision or right under this Agreement does not waive or limit its right to enforce that provision or any other term at any later time.

9.0 Headings & Interpretation.

Section titles and headings are for convenience only and shall not affect the meaning or interpretation of this Agreement. This Agreement shall be construed as if drafted jointly by both parties. Ambiguities shall not be interpreted against WA as the drafter.

9.1 Independent Contractor Status.

WA operates solely as an independent contractor. Nothing in this Agreement shall be construed to create any partnership, joint venture, agency, or employment relationship between WA and Customer. Customer has no authority to bind WA to any obligation or representation.

9.2 Assignment Restriction.

Customer may not assign, transfer, or delegate any rights or obligations under this Agreement without WA’s prior written consent. Any attempted assignment without such consent is void. WA may assign its rights and obligations as needed for business or operational continuity.

9.3 Notices & Communication.

Unless otherwise specified in this Agreement, all notices or communications shall be deemed given when delivered (a) in person, (b) by certified mail to the last known Customer address, or (c) by electronic communication—email, text, or message—using the contact information provided by Customer. Delivery by these methods constitutes sufficient notice whether or not the Customer responds.

9.4 Electronic Signatures & Digital Acceptance.

Electronic signatures, digital acknowledgments, online checkouts, or submission of any order through WA’s website constitute valid execution and acceptance of this Agreement with the same legal effect as a handwritten signature. Payment, online submission, or possession of an invoice constitutes acknowledgment and consent to these Terms.

9.5 Survival of Obligations.

All obligations concerning payment, lien rights, warranty, limitation of liability, indemnification, dispute resolution, and governing law shall survive completion, cancellation, or termination of any work under this Agreement.

9.6 Policy Updates & Website Publication.

WA reserves the right to modify or update these Terms & Conditions at any time. Updated versions will be posted to WA’s website. The version in effect at the time payment or order was accepted shall govern that transaction. Continued use of WA’s services after updates constitutes acceptance of the revised Terms.

9.7 Interpretation & Severability.

If any provision of this Agreement is determined invalid or unenforceable, the remaining provisions remain in full force and effect. This Agreement shall be interpreted to give full effect to all lawful provisions and consistent intent. This Agreement is executed and interpreted in English, which shall control in all respects and prevail over any translated version.

9.8 Subcontractors.

WA may utilize subcontractors, vendors, or partner facilities to complete work or services as needed. All such subcontracted work is performed under WA’s direction and quality standards. Customer consent is not required.

9.9 Confidential Information & Trademarks.

All proprietary coatings, processes, formulas, and trade names (including but not limited to WA®, NT7®, i-DOT®, Wright Armory®, Gunsmithing Done Wright®) are the exclusive property of WA. Customer agrees not to duplicate, reverse engineer, or disclose any confidential or proprietary information obtained through WA’s services.

9.10 Privacy Policy.

Wright Armory’s Privacy Policy explains how customer information is collected, used, and protected. By using WA’s website or submitting any personal information, the Customer acknowledges and agrees to the terms of the Privacy Policy. The current version of the Privacy Policy is available at www.WrightArmory.com/privacy and is incorporated by reference into this Agreement.

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